Contact Us

At Volkswagen Finance Private Limited we are committed to helping you meet all your Car financing needs to the best of our ability. Nothing is more important to us, than to ensure that valued customers like you are completely satisfied with our service.

 

Please voice your queries, feedback or complaints about our products or services through any of the below options.

 

1. Call our Customer Service Helpline on +91-022-39521212

(Customer Care number functions from 10:00 A.M. to 06:30 P.M. from Monday to Friday excluding Public Holidays.)

 

2. Email us at: CustomerCare.India@vwfs.com

 

3. Write to us at the below mentioned address:

Volkswagen Finance Pvt Ltd 3rd Floor,

A- Wing, Silver Utopia,

Cardinal Gracious Road,

Chakala, Andheri East,

Mumbai - 400099

 

In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided through above channel, you may approach the following :

 

Level 2 Escalation: Mr. Soumya Sinha

                             Head of Customer Care

                             Email: nodalofficer@vwfs.com

You will receive response within 5 working days. Please quote the reference of your earlier communication in this regard.

 

In case the complaint is not resolved within the given time or you are not satisfied with the solution provided through above channel, you may approach the following :

 

Level 3 Escalation : Mr. Hilton Lobo

                              Grievance Redressal Officer

                              Email: groindia@vwfs.com   

                              (Tel. No.: +91-22-39521532)

(between 10:00 am and 06:30 pm, from Monday to Friday except on public holidays)

 

You will receive response within 3 working days. Please quote the reference of your earlier communication in this regard.

 

In case the complaint is not resolved within the given time or if you are not satisfied with the solution provided through above channel, you may approach the following :

 

Level 4 Escalation: Mr. Patrik Riese

                             Managing Director & Chief Executive Officer

                             Email: grievanceoffice@vwfs.com

 

You will receive response within 2 working days. Please quote the reference of your earlier communication in this regard.

 

If you are still not satisfied with the resolution provided through various channels as stated above or if the complaint is not redressed within a period of one month, you may appeal to Officer-in-Charge of RBI under whose jurisdiction the Registered Office of the Volkswagen Finance Pvt Ltd falls.

 

The details are as follows:-

The Reserve Bank of India,

Department of Non-Banking Supervision,

Mumbai Regional Office, 3rd Floor,

Opp. Mumbai Central Railway Station,

Byculla, Mumbai - 400 008

Phone : 022 23084121

Fax : 022 23099122

Email id: dnbsmro@rbi.org.in

 

We value your opinions and hope to serve you better.

      

     

Grievance Redressal Mechanism Policy application/pdf 172.3 KB