Contact Us

At Volkswagen Finance Private Limited we are committed to helping you meet all your Car finacing needs to the best of our ability. Nothing is more important to us, than to ensure that valued customers like you are completely satisfied with our service.

Please voice your queries, feedback or complaints about our products or services through any of the below options.

 

1. Call our Customer Service Helpline on +91-022-39521212

(Customer Care number functions from 09:30 A.M. to 06:00 P.M. from Monday to Friday excluding Public Holidays.)

Important Information: Please note services to customer care will not be available on Wednesday, 05th April 2017 on account of system maintenance. We regret the inconvenience caused to you in this regards.

2. Email us at: CustomerCare.India@vwfs.com

3. Write to us at the below mentioned address:

Volkswagen Finance Pvt Ltd 3rd Floor,

A- Wing, Silver Utopia,

Cardinal Gracious Road,

Chakala, Andheri East,

Mumbai - 400099

 

In case the complaint is not resolved within the given time or if the customer is not satisfied with the solution provided by Volkswagen Finance Pvt Ltd, the customer can approach the Grievance Redressal Officer. The name and contact numbers of the Grievance Redressal Officer is as follows:

Mr. Nitesh Ruparel (Tel. No.: +91-22-39521532)

(between 9:30 am and 01:00 pm, from Monday to Friday except on public holidays)

Important Information: Please note services to customer care will not be available on Wednesday, 05th April 2017 on account of system maintenance. We regret the inconvenience caused to you in this regards.

If a customer is not satisfied with the resolution provided through various channels or if the complaint/dispute is not redressed within a period of one month, the customer may appeal to Officer-in-Charge of RBI under whose jurisdiction the Registered Office of the Volkswagen Finance Pvt Ltd falls.

The details are as follows:-

The Reserve Bank of India,

Department of Non-Banking Supervision,

Mumbai Regional Office, 3rd Floor,

Opp. Mumbai Central Railway Station,

Byculla, Mumbai - 400 008

Phone : 022 23084121

Fax : 022 23099122

Email id: dnbsmro@rbi.org.in

      

We value your opinions and hope to serve you better.

     

Grievance Redressal Mechanism Policy.pdf application/pdf 105.2 KB